CUSTOMER INFORMATION
Changes & cancellation
Current version: 9 September 2026.
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Plans changed? Give us a call.
08:00–17:00 · Latvia time
Contact us
To change or cancel a journey, call +371 26 738 751 during office hours, 08:00–17:00 Latvia time. You can also email siaturo@inbox.eu at any time. If you cannot reach us by phone, send an email so that the time of your notice is recorded.
Include your journey details
Have the organiser’s name or company name, travel date, route and booking or quotation reference ready, if a reference has been assigned. Clearly state whether you want to cancel the entire journey, change its date or adjust a particular leg.
Notice and confirmation
After receiving your notice, we review the agreement and send a written summary of the change, cancellation and any calculation. The validity of your notice does not depend solely on our sending a confirmation; receipt is assessed under the agreement and applicable law. Please follow up if a response is delayed.
Changes and possible costs
Changes to the date, stops, waiting time, passenger count or transport requirements can affect availability and pricing. Changes take effect after agreement. Any applicable cancellation charge is assessed under previously agreed contractual terms and mandatory law. This website does not impose an automatic penalty percentage or a universally non-refundable deposit. Relevant terms are provided before a binding agreement.
Refunds
Where a refund is due, we confirm its amount, calculation, method and payment deadline in writing in accordance with the contract and law. Only legally justified amounts may be deducted from money received. Any alternative to a cash refund, such as another journey, requires your agreement.
If we cannot provide the journey
If we cannot provide a confirmed journey, we explain the situation and discuss available solutions. A different date or a materially changed service requires agreement. Refunds and other rights depend on the circumstances, contract and applicable law.
Passenger rights
Passenger transport is a separately regulated service. The general 14-day withdrawal right for distance purchases does not automatically apply to these contracts. This does not remove mandatory passenger or consumer rights. Please contact us about the specific terms of your journey before booking.